Rubbish Removal Harrow Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Harrow provides rubbish removal, waste clearance and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business, organisation or other entity that books or uses our services.
Services means any rubbish removal, waste clearance, waste collection, loading, transportation, recycling, disposal or associated services supplied by us to the Customer.
Waste means any items, materials, rubbish, junk, refuse or similar that the Customer asks us to collect and remove.
Hazardous Waste means waste that is classified as hazardous or special waste under applicable UK laws and regulations, including but not limited to chemicals, asbestos, clinical waste, solvents, oils, gas bottles, pressurised containers and certain electrical items.
Site means the property, premises or location where the Waste is to be collected.
We, us, our means the operator of Rubbish Removal Harrow.
2. Scope of Services
We provide rubbish removal and waste collection services, including domestic and commercial clearance, subject to these Terms and Conditions. The exact scope of each job, including the type and approximate volume of Waste, access requirements and any additional services, will be agreed at the time of booking or upon our arrival at the Site.
We reserve the right to decline any job, or any part of a job, at our discretion, particularly where we consider the Waste to be unsuitable, hazardous, unlawful to carry, or where access or working conditions are unsafe.
3. Booking Process
3.1 Enquiries
You may request a quotation or make an enquiry by telephone, email or through our online contact channels. Any quotation given at this stage is an estimate based on the information you provide, including descriptions of the Waste, access and location.
3.2 Provisional Bookings
When you accept our indicative quote and requested time slot, a provisional booking will be made. We will confirm your booking verbally or in writing. We may request further details or photographs of the Waste to provide a more accurate estimate.
3.3 On-Site Assessment
On arrival at the Site, our team will assess the Waste and access conditions. If the actual volume, type or weight of Waste, or the access conditions, differ from those described at the time of booking, we may adjust the price accordingly. You will be informed of any change in price before work begins.
3.4 Acceptance
Your confirmation of the booking and your instruction for us to begin the Services, whether verbally or in writing, constitutes acceptance of these Terms and Conditions.
4. Pricing and Quotations
4.1 Estimates
Any price provided before we see the Waste is an estimate only. Final prices are usually based on the volume and type of Waste, weight where applicable, time on site, access difficulties and any additional services required.
4.2 Changes to Price
If the actual Waste or circumstances differ from those described, we reserve the right to vary the price. If you do not accept the revised price, you may cancel the job at that point. However, we may charge a call-out or attendance fee to cover our costs of travelling to the Site.
4.3 Additional Charges
Additional charges may apply for items that incur extra disposal costs under UK waste regulations, such as mattresses, fridges, freezers, tyres, televisions and other specific items. If such items are present, they will be identified and priced separately.
5. Payments
5.1 Payment Methods
We accept payment by cash, bank transfer, debit card or credit card, subject to availability of facilities at the time of service. Details of accepted payment methods will be provided during booking or on request.
5.2 Time of Payment
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Site. For certain commercial or repeat Customers, we may agree to invoice terms. In such cases, payment is due within the period stated on the invoice.
5.3 Late Payment
If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under UK law and to recover any reasonable costs incurred in pursuing late payment, including debt recovery or legal costs.
5.4 Receipts
Receipts or invoices will be provided upon request, showing the amount paid and a brief description of the Services supplied.
6. Cancellations and Amendments
6.1 Customer Cancellations
You may cancel or amend your booking by giving us as much notice as reasonably possible. Where you cancel less than 24 hours before the agreed arrival time, we may charge a cancellation fee to cover our costs and loss of opportunity.
6.2 Failure to Provide Access
If we attend the Site at the agreed time and are unable to gain access, or the Waste is not available for collection, we may charge a call-out fee and any waiting time, or treat the visit as a late cancellation.
6.3 Our Right to Cancel or Reschedule
We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdowns, severe weather, staff illness, safety concerns or compliance requirements. In such cases, we will notify you as soon as practicable and offer an alternative time. We will not be liable for any indirect loss arising from such cancellation or rescheduling.
7. Customer Obligations
7.1 Access and Parking
You must ensure that our team and vehicles have safe and reasonable access to the Site, including suitable parking or stopping arrangements. Any parking charges, permits or fines incurred due to inadequate arrangements or information provided by you may be charged to you.
7.2 Description of Waste
You must accurately describe the Waste to be collected, including its approximate volume, nature and any items that may be difficult to handle or dispose of. You must inform us in advance if any Hazardous Waste is present.
7.3 Preparation of Waste
Unless otherwise agreed, you are responsible for ensuring that the Waste is ready for collection, reasonably accessible and not contaminated with prohibited materials. Where Waste is mixed with Hazardous Waste or other restricted items, we may refuse to collect it or may charge additional fees for segregation and compliant disposal.
7.4 Presence on Site
A responsible adult must be present at the Site during the collection to confirm the scope of work, grant access, and approve completion. If no one is present, we may be unable to carry out the Services and may charge a call-out fee.
8. Waste Types and Restrictions
8.1 Prohibited Waste
We do not ordinarily collect certain types of Hazardous Waste, including but not limited to asbestos, clinical waste, large quantities of chemicals, oil drums, gas cylinders or explosive, radioactive or highly flammable materials. We reserve the right to refuse collection of any Waste we deem unsafe or unlawful to carry.
8.2 Electrical and Special Items
Some electrical items and other materials may fall under specific UK regulations, such as WEEE regulations. We may collect these items only where we can ensure compliant handling and disposal, and additional charges may apply.
8.3 Ownership of Waste
By presenting Waste for collection, you confirm that you have the legal right to dispose of it and that it is free from third party claims. Ownership of the Waste transfers to us upon loading, subject to compliance with all applicable laws and regulations.
9. Performance of Services
9.1 Reasonable Care
We will perform the Services with reasonable care and skill, consistent with good industry practice for rubbish removal and waste collection.
9.2 Timeframes
We will use reasonable efforts to attend the Site within agreed time windows. However, any arrival time is an estimate only and may be affected by traffic, weather or other factors. Time is not of the essence unless expressly agreed in writing.
9.3 Limitations
We are not obliged to remove items that are structurally attached to the property, built in, or otherwise likely to cause damage if removed, unless this has been agreed in advance. We may decline to move heavy or awkward items where access is too narrow or unsafe.
10. Liability and Insurance
10.1 Our Liability
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
Subject to the above, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total fees paid or payable for the specific Services in question.
10.2 Exclusions
We will not be liable for any loss of profit, loss of business, loss of goodwill, loss of data or any indirect or consequential loss arising from our Services. We are not responsible for pre-existing damage to property or items, nor for damage caused by inherent defects, poor construction or hidden features such as concealed pipes or wiring.
10.3 Customer Responsibility
You are responsible for removing or protecting any fragile or valuable items in areas through which our team needs to pass or work. We cannot accept liability for accidental damage to such items if they were not reasonably removed or safeguarded.
10.4 Insurance
We maintain appropriate insurance for the type of Services we provide. Details of our insurance cover are available on request.
11. Compliance with Waste Regulations
11.1 Duty of Care
We will handle, transport and dispose of Waste in accordance with applicable UK waste management laws and regulations, including duty of care requirements. Where legally required, Waste will be taken to licensed facilities for recycling, recovery or disposal.
11.2 Documentation
Where appropriate, we will maintain records or documentation relating to the transfer and disposal of Waste, as required by law. Copies may be provided to Customers on request where necessary for their own compliance obligations.
11.3 Misdescribed Waste
If Waste is found to include hazardous or prohibited materials that were not disclosed, we may suspend Services, arrange for compliant handling at additional cost, or return the Waste. You will be responsible for any additional charges, penalties or costs arising from misdescription.
12. Complaints and Disputes
12.1 Complaints Procedure
If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of your concern. We will investigate and aim to resolve complaints promptly and fairly.
12.2 Escalation
Where a dispute cannot be resolved through our internal process, both parties agree to consider reasonable methods of alternative dispute resolution before resorting to formal legal proceedings.
13. Data Protection and Privacy
13.1 Use of Information
We collect and process personal information such as names, contact details, addresses and payment information for the purposes of administering bookings, providing Services and fulfilling our legal obligations.
13.2 Security
We take reasonable steps to protect personal data against unauthorised access, loss or misuse. We will not sell your personal information to third parties. We may share information with service providers or authorities where necessary for the performance of the Services or to comply with legal requirements.
14. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or our internal processes. The version in force at the time you make a booking will apply to that booking. We recommend that you review these Terms and Conditions periodically.
15. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided to you.
17. Contact Details
If you have any questions about these Terms and Conditions, or about our rubbish removal and waste collection services, please contact us using the details provided on our customer communications or booking confirmation.
